We put your customers at the center of the experience, to differentiate your brand and drive lifelong customer loyalty. Client NPS scores range from 85 to 95 with 25% to 35% response rates, an industry best.
Our “white-glove” approach to service balances the right amount of technology with human interactions, making your customers experiences ones to remember. From optimized GPS location dispatching to a curated network of service professionals to 50% faster response times, real-time tracking, and notifications that keep your customers in the know at all times.
Collaborate with a team that is passionate about quality roadside assistance, solving business challenges, and creating efficiencies through innovative technology. We build strategic relationships with our clients, valuing their success. The Rescue Mate platform is extremely easy to test, evaluate and integrate with your existing systems.
Amaze your customers when they need you most
Elevate your roadside assistance customer experience with Rescue Mate. Breakdowns are inevitable. Roadside assistance is one of the most requested services and a key customer touch-point for your brand. If the customer experience fails here, your customers will seek out other brands. Make sure your brand is front and center at your customers’ moments of truth, be there when they need you and become a loyalty leader. Let Rescue Mate strengthen your brand, increase company-wide efficiencies and eliminate the stress and complexity of managing your roadside assistance program.
Incredibly Fast Roadside Assistance Reducing Costly Downtimes
Ensure your fleet is back on the road quickly and easily when breakdowns hit with a 24/7/365 roadside assistance platform-based ecosystem that delivers industry-leading ETAs and a curated network of over 75,000 professional service vehicles ensuring less time on the side of the road. Rescue Mate understands the importance of getting your most valuable assets back in-service fast so you don’t upset customers, and miss scheduled deliveries or appointments. Rescue Mate is roadside assistance for business continuity, happy customers and fewer complaints.
Turn Your Customer’s Bad Day On The Road Into Brand-Defining Joy
Delight customers and build stronger relationships to your brand, one breakdown at a time. Quickly and reliably save the day for your customers with a 24/7/365 roadside assistance platform-based ecosystem that delivers industry-leading ETAs, highest Net Promoter Scores® (NPS), and a connected omnichannel interface for transformational customer experiences. Let Rescue Mate power your roadside assistance so your brand can focus on your core business, building sleek, next-gen cars.
Blazing fast & reliable on-demand auto transport
Top automotive retailers need same-day vehicle transports to solve their complex logistics problems with transparent, trackable, and one-click scheduling to meet the explosive demands of the new digital economy. Utilise Rescue Mate’s industry-leading digital platform and stop spending time worrying about inventory. Get one-click scheduling, pick up, and delivery. Less human intervention for more human control.
Frictionless roadside assistance for your customers
Roadside assistance is a driving necessity. On average, your customers will experience the event every three years. A roadside breakdown is a “moment of truth”; if your brand fails to meet expectations, you will lose customers. Rescue Mate’s concierge-level roadside assistance perfectly balances technology with human interaction to make your customers’ experiences ones they’ll remember. Add connected services that motorists expect so your brand delivers complete driving experiences.
Provide customers an easy way to request the help they need, quickly and without frustration, with integrated or standalone mobile and web technology.
Turn a day-ruining catastrophe into nothing more than a bump in the road with 2 minute dispatch times and Actual Times of Arrival under 30 minutes nationwide (about 50% faster than others).
Enhanced Contact Center
Deliver a contact center experience unlike any from our fully-managed facility, with 90% of calls answered in 12 seconds, live chat providing live updates every step on the way, and live map for real-time tracking even without an app.
An experienced network of over 75,000 professional service vehicles throughout the UK are available to help your customers 24/7.
Utilise client dashboard to view the status of every incident in real-time, including service initiation/dispatch times, ETAs, ATAs, customer interactions, survey responses and more with full transparency. It’s your program, you are “in-the-know” at all times, no black-boxes.
Security & Compliance
Our service providers pass a rigorous vetting process before entering the Rescue Mate network. Insurance verifications and driver background checks are just a few things we do to ensure quality and security. The Rescue Mate platform maintains a high standard of data security best practices to ensure your information is safe and protected.
Become a RescueMate provider today.
Join the on demand road rescue platform and secure new clients via our smart app.