PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING THE RESCUEMATE TECHNOLOGY APPLICATION AND/OR USING OUR WEBSITE AND/OR SERVICE.
THE USER TERMS ARE INTENDED FOR ALL USERS OF THE RESCUEMATE SERVICE, INCLUDING THOSE WHO ARE SIMPLY NAVIGATING THE WEBSITE OR THOSE WHO REGISTER AN ACCOUNT. HOWEVER, DIFFERENT SECTIONS OF THE USER TERMS AFFECT USERS DIFFERENTLY, SO PLEASE BE SURE TO READ THESE TERMS AND CONDITIONS CAREFULLY.
1. RESCUEMATE Service Overview.
2. Registration for RESCUEMATE Service.
Registration with the RESCUEMATE Service is subject to the following additional terms and conditions:
(a) Eligibility: By registering with RESCUEMATE, you represent and warrant that all registration information you submit, including, without limitation, your first and last name, mobile telephone number, vehicle information (make, model, year, etc.), and credit card or financial account payment information is completely accurate and truthful. RESCUEMATE may, in our sole discretion, refuse to offer access to or use of the RESCUEMATE Services to any party and change the eligibility criteria at any time. By registering with RESCUEMATE, you represent that if you are an individual, you are of legal age to enter into a binding contract and that if you are registering on behalf of a legal entity, that you are authoriSed to enter into, and bind the entity to, these User Terms and register for the RESCUEMATE Service.
(b) Security of Registration Information: You are solely responsible for maintaining the security and correctness of your registration information. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify RESCUEMATE of any unauthoriSed use of your password or any breach of security. You also agree that RESCUEMATE shall not be liable for any loss or damage arising from your failure to keep your password secure.
(c) Compliance: You agree to comply with all local laws regarding online conduct and acceptable content. In addition, you must abide by our policies as stated in the User Terms as well as all other operating rules, policies and procedures that may be published from time to time via the RESCUEMATE Service, each of which is incorporated herein by reference and each of which may be updated by RESCUEMATE from time to time without notice to you.
3. How to use the RESCUEMATE Service.
The RESCUEMATE Service offers you a platform to send a request for roadside assistance or tow services to a Provider. The GPS receiver, which should be installed on the mobile device (smart phone), or Internet Protocol address on your computer, requests your permission to detect your location and sends your location information to the relevant Provider. The Provider has sole and complete discretion to accept or reject each request for service. The Provider also has sole and complete discretion over whether to use the RESCUEMATE Service to receive the leads generated through the RESCUEMATE platform. If the Provider accepts a request, the RESCUEMATE mobile application notifies you and provides information regarding the Provider – including vehicle information, and the ability to contact the Provider by telephone.
Once you select a Provider, please note the following:
PAYMENT AUTHORIZATION: RESCUEMATE may place an immediate payment authorization to your credit card account in the estimated amount of the service (or in the case of third-party payment, for any costs not covered by a third party). The final charge to your credit card account may differ from this initial estimate and authorization.
Due to the emergency nature of our business we are a none refundable service once payment has been made however you may cancel your order by agreeing to our early cancellation fee of only £59.00 with the remaining balance paid back to the payment method used at the time of booking.
If more than 25 minutes has elapsed since your booking was made cancellation is then subject to a fee of £119.00 due to the tyre fitter already on the way to you which is the call out element of transaction and we will then return all remaining monies back to the payment method used at the time of booking.
You will be charged the full amount of the quoted service price for any of the following cancellation instances/reasons: driver is on scene and you cancel for any reason; driver determines you have inaccurately stated the conditions of your vehicle thus the cost of service will be higher than initially quoted and you cancel service; you are Gone On Arrival (GOA) and/or fail to cancel service.
Old parts from the works we are carrying out such as damaged tyres, old batteries and old vales will be kept and disposed of FOC by our mobile tyre fitters unless the client request these to be kept in there possession at the scene. once we have left the scene we cannot return with parts.
To the extent your description of the services needed and/or conditions impacting your vehicle are deficient, inaccurate or otherwise misstated and/or the services required are more extensive than your description indicated, the price quote provided through the RESCUEMATE mobile application shall not be binding and you are responsible for paying for any additional services needed and/or requested.
For the avoidance of doubt: RESCUEMATE itself does not provide any roadside assistance or tow services, and RESCUEMATE is not a services carrier. Any roadside assistance and/or tow services are through the Provider. RESCUEMATE solely provides the platform through which you and the Provider can learn about each other. The provision of the services by the Provider to you is therefore subject to any agreement that you choose to enter into with the Provider. RESCUEMATE is never a party to any such agreement and you hereby agree to release RESCUEMATE from all liability and claims arising from any acts or omissions of Provider.
4. Your Use of the RESCUEMATE Service.
By using the RESCUEMATE Services, you agree to the following restrictions on your use of the RESCUEMATE Service:
You warrant that the information you provide to RESCUEMATE is accurate and complete. RESCUEMATE is entitled at all times to verify the information that you have provided and to refuse the RESCUEMATE Service for any reason or no reason. You may only access the RESCUEMATE Service using authorized means. RESCUEMATE is not liable if you do not have a compatible mobile device or computer. RESCUEMATE reserves the right to terminate the RESCUEMATE Service should you attempt to access the RESCUEMATE Service with an incompatible or unauthorised device or computer.
You will only use the RESCUEMATE Service for your sole, personal use and will not resell it to a third party;
You will not authorise others to use your account;
You will not assign or otherwise transfer your account to any other person or legal entity;
You will not use an account that is subject to any rights of a person other than you without appropriate authorisation;
You will not use the RESCUEMATE Service for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
You will not use the RESCUEMATE Service to cause nuisance, annoyance or inconvenience;
You will not try to harm the RESCUEMATE Service or impair the proper operation of any related network, platform or application in any way whatsoever;
You will not copy, or distribute the RESCUEMATE Service or any portion or feature thereof without advance written permission from RESCUEMATE;
You will keep secure and confidential your account password or any identification we provide you which allows access to the RESCUEMATE Service;
You will provide us with whatever proof of identity we may reasonably request;
You will only use an access point or 3G data (or later) account (AP) which you are authorised to use;
You are aware that when requesting services by SMS if available in your jurisdiction), standard messaging charges will apply;
You will not use the RESCUEMATE Service with an incompatible or unauthorised device or computer;
You will comply with all applicable laws and regulations while using the RESCUEMATE Service. RESCUEMATE reserves the right to immediately
terminate the RESCUEMATE Service should you not comply with any of the foregoing.
You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application or Service. RESCUEMATE reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the foregoing.
Use of the RESCUEMATE Service without obtaining Provider services is free of charge for users. RESCUEMATE reserves the right to introduce certain fees in the future. However, RESCUEMATE shall provide you with prior written notice of such fees.
The rates for the services charged by Providers can be accessed through the RESCUEMATE Service. These may be modified or updated by RESCUEMATE from time to time. It is your own responsibility to remain informed about the current rates for the services.
You agree that you will pay for all services you purchase from the Provider, and that RESCUEMATE may charge your credit card account as provided by you when registering for the RESCUEMATE Service for the Provider services, including any taxes and late fees, as applicable, that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing RESCUEMATE with a valid credit card account for payment of all fees at all times. All payments are non-refundable, subject to applicable law.
6. No Employment/Agent/Broker Relationship.
RESCUEMATE is not an employment service and does not serve as an employer of any user of the RESCUEMATE Service or Provider. RESCUEMATE is not liable for any tax or withholding, including but not limited to unemployment insurance, employer’s liability, social security or payroll withholding tax in connection with any use of the RESCUEMATE Service or Provider’s services. No brokerage, agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by these User Terms. Without limiting the foregoing, except as expressly set forth herein, RESCUEMATE is not acting and does not act as an agent or broker for any users, Providers, or any other user of the RESCUEMATE Service.
By using the RESCUEMATE Service, you agree that you shall defend, indemnify and hold RESCUEMATE, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Providers arranged via the RESCUEMATE Service, or (c) your use or misuse of the RESCUEMATE Service.
8. Liability Limitation.
BY USING THE RESCUEMATE SERVICE OR ANY PORTION THEREOF, YOU AGREE THAT RESCUEMATE AND ITS AFFILIATES SHALL NOT BE LIABLE TO YOU FOR: (i) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), LOSS OF GOODWILL OR BUSINESS REPUTATION, LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS; AND (ii) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING, BUT NOT LIMITED TO, LOSS OR DAMAGE AS A RESULT OF (a) ANY CHANGES WHICH WE MAY MAKE TO THE RESCUEMATE SERVICE, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN PROVIDING THE RESCUEMATE SERVICE (OR ANY SERVICES OFFERED THROUGH OR FEATURES OF THE RESCUEMATE SERVICE), (b) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE RESCUEMATE SERVICE, (c) YOUR FAILURE TO PROVIDE RESCUEMATE WITH ACCURATE ACCOUNT INFORMATION, (d) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, (e) YOUR USE OR MISUSE OF THE RESCUEMATE SERVICE, (f) ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, AND/OR (g) HYPERLINKS TO WEB SITES OR CONTENT OR RESOURCES PROVIDED BY COMPANIES OR PERSONS OTHER THAN RESCUEMATE. THESE FOREGOING LIMITATIONS ON OUR LIABILITY SHALL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
NOTWITHSTANDING THE FOREGOING, THE CUMULATIVE LIABILITY OF RESCUEMATE, ITS AFFILIATES, AGENTS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE USER TERMS OR YOUR USE OF THE RESCUEMATE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT, OR STRICT LIABILITY, WILL NOT EXCEED £100. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THESE USER TERMS HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE OR IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR LIMITED LIABILITY OR EXCLUSION OF IMPLIED WARRANTIES, SO NOT ALL OF THE LIMITATIONS IN THESE USER TERMS MAY APPLY TO YOU. YOU ACKNOWLEDGE AND UNDERSTAND THAT THE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY SET FORTH HEREIN FORM AN ESSENTIAL BASIS OF THE AGREEMENT BETWEEN THE PARTIES HERETO, THAT THE PARTIES HAVE RELIED UPON SUCH DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY, AND THAT ABSENT SUCH DISCLAIMERS, EXCLUSIONS AND LIMITATIONS OF LIABILITY, THE TERMS AND CONDITIONS OF THESE USER TERMS WOULD BE SUBSTANTIALLY DIFFERENT.
The information, recommendations and/or services provided to you on or through the RESCUEMATE Service is for general informational purposes only and does not constitute advice. RESCUEMATE does not guarantee continuous, uninterrupted access to the RESCUEMATE Service. Although RESCUEMATE attempts to maintain the integrity and accuracy of the information accessible through the RESCUEMATE Service, we make no guarantees as to its correctness, completeness, or accuracy. Portions of the RESCUEMATE Service may contain typographical errors, inaccuracies, or other errors or omissions. Also, unauthorised additions, deletions, or alterations could be made to the RESCUEMATE Service by other users or third parties without RESCUEMATE’s knowledge. RESCUEMATE cannot and does not guarantee that (the contents of) the RESCUEMATE Services (including the RESCUEMATEForHelp.com website and the RESCUEMATE mobile application) are free of errors, defects, malware and viruses. RESCUEMATE reserves the right to cancel any payment, even if it has been previously confirmed by us in writing, as a result of incorrect or mistaken pricing or product or service description or other error. If we do cancel a payment, you will receive a full refund or credit as appropriate and you acknowledge and agree that a refund or credit is your sole remedy.
The quality of the services requested through the use of the RESCUEMATE Service is entirely the responsibility of the Provider who ultimately provides such services to you. RESCUEMATE under no circumstance accepts liability in connection with and/or arising from the services provided by the Provider or any acts, action, behavior, conduct, and/or negligence on the part of the Provider and you hereby agree to release RESCUEMATE from all liability and claims arising from the foregoing. Any complaints about the services provided by the Provider should therefore be submitted to the Provider.
RESCUEMATE AND ITS AFFILIATES PROVIDE THE RESCUEMATE SERVICE “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE RESCUEMATE SERVICE IS AT YOUR SOLE RISK AND THAT RESCUEMATE AND ITS AFFILIATES DO NOT REPRESENT OR WARRANT TO YOU THAT: (i) YOUR USE OF THE RESCUEMATE SERVICE WILL MEET YOUR REQUIREMENTS; (ii) YOUR USE OF THE RESCUEMATE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR; (iii) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE RESCUEMATE SERVICE WILL BE ACCURATE OR RELIABLE; AND (iv) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS A PART OF THE RESCUEMATE SERVICE WILL BE CORRECTED. RESCUEMATE AND ITS AFFILIATES SPECIFICALLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM RESCUEMATE OR ITS AFFILIATES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE.
10. License Grant, Restrictions and Copyright Policy.
For purposes of these User Terms, the following definitions apply:
“Content” means all content featured or displayed, including, but not limited to, logos, icons, trademarks, text, graphics text, graphics, photographs, images, moving images, sound, illustrations, music, software (excluding the RESCUEMATE mobile application), opinion, remarks, comments, artwork, links, questions, suggestions, information or other materials.
“RESCUEMATE Content” means Content owned or used by RESCUEMATE, its affiliates or licensors and made available through the RESCUEMATE Service (including the RESCUEMATEForHelp.com website and RESCUEMATE mobile application), including any Content licensed from a third party, but excluding User Content.
“User Content” means Content that a RESCUEMATE user posts, uploads, publishes, submits or transmits to be made available on the RESCUEMATE website or through the RESCUEMATE Service.
“Collective Content” means, collectively, RESCUEMATE Content and User Content.
Subject to your compliance with these User Terms, RESCUEMATE grants you a limited, non-exclusive, non-transferable license:
to view, download and print any RESCUEMATE Content solely for your personal and non-commercial purposes; and to view any User Content to which you are permitted access solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section.
You may not use, copy, adapt, modify, create derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the RESCUEMATE Service or Collective Content, except as expressly permitted in these User Terms. You may not reuse any Collective Content without first obtaining the written consent of RESCUEMATE. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by RESCUEMATE or its licensors, except for the licenses and rights expressly granted in these User Terms.
11. License Granted by User.
We may, in our sole discretion, permit users to post, upload, publish, submit or transmit User Content on the RESCUEMATE Service. User Content will be deemed non-confidential and non-proprietary. Accordingly, RESCUEMATE shall have the right and you hereby grant RESCUEMATE the non-exclusive, royalty-free, perpetual right to use, copy, publicly display, publicly perform, modify, create derivative works of and otherwise use or exploit, for any purpose, in any medium and throughout the world, any Content that you post, upload, publish, submit or transmit to be made available on the RESCUEMATE website or through the RESCUEMATE Service (“License Grant”). You represent and warrant that any Content posted or transmitted by you does not and will not infringe any third party rights, including any intellectual property rights, rights of privacy or personality rights and does not contain any defamatory content. Furthermore, you represent and warrant that you have obtained all necessary permission to post any such Content and to grant RESCUEMATE the rights granted in the License Grant without restriction.
You acknowledge that RESCUEMATE only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. RESCUEMATE does not continuously monitor User Content published by you or any other user or moderate between users and RESCUEMATE is under no obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of RESCUEMATE. Any use by you of the User Content is entirely at your own risk.
You agree to indemnify and hold harmless RESCUEMATE, its affiliates and licensors against all costs, expenses, damages, losses and liabilities incurred or suffered by RESCUEMATE or its affiliated companies related to any Content posted or transmitted by you or your other use of the RESCUEMATE Service.
RESCUEMATE reserves the right at its sole discretion to block or remove (in whole or in part) any User Content which RESCUEMATE believes is not in accordance with these User Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to RESCUEMATE.
12. RESCUEMATE Mobile Application License.
Subject to your compliance with these User Terms, RESCUEMATE grants you a limited non-exclusive, non-transferable license to use the RESCUEMATE mobile application and to access the RESCUEMATE Service via a single mobile device or computer that you own or control and to run such copy of RESCUEMATE mobile application solely for your own personal use.
You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the RESCUEMATE mobile application in any way; (ii) modify or make derivative works based upon the RESCUEMATE Service or RESCUEMATE mobile application; (iii) create Internet “links” to the Service or “frame” or “mirror” the RESCUEMATE mobile application on any other server or wireless or Internet-based device; (iv) reverse engineer or access the RESCUEMATE mobile application in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the RESCUEMATE Service or RESCUEMATE mobile application, or (c) copy any ideas, features, functions or graphics of the RESCUEMATE Service or RESCUEMATE mobile application, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the RESCUEMATE Service or RESCUEMATE mobile application.
You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the RESCUEMATE Service or the data contained therein; or (v) attempt to gain unauthorized access to the RESCUEMATE Service or its related systems or networks.
RESCUEMATE will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. RESCUEMATE may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that RESCUEMATE has no obligation to monitor your access to or use of the RESCUEMATE Service or Collective Content or to review or edit any Collective Content, but has the right to do so for the purpose of operating the RESCUEMATE Service, to ensure your compliance with these User Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. RESCUEMATE reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that RESCUEMATE, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the RESCUEMATE Service.
13. Intellectual Property Ownership.
RESCUEMATE (and its licensors, where applicable) own all right, title and interest, including all related intellectual property rights, in and to the RESCUEMATE Service (including the RESCUEMATEForHelp.com website and RESCUEMATE mobile application) and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the RESCUEMATE Service, in which you hereby assign all rights, title and interest to RESCUEMATE.
These User Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the RESCUEMATE Service or any intellectual property rights owned by RESCUEMATE. RESCUEMATE’s name, logo, and the product names associated with the RESCUEMATE Service are trademarks of RESCUEMATE, its affiliated companies or third parties, and no right or license is granted to use them.
14. App Store Sourced Application.
With respect to any application accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you agree that you will use the App Store Sourced Application only: (i) on an Apple-branded product that runs iOS (Apple’s proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. RESCUEMATE reserves all rights in and to the application not expressly granted to you under these User Terms.
You acknowledge and agree that (i) these User Terms are valid between you and RESCUEMATE only, and not Apple, and (ii) RESCUEMATE, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.
You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.
In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will, where applicable, refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between RESCUEMATE and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of RESCUEMATE.
You and RESCUEMATE acknowledge that, as between RESCUEMATE and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
You and RESCUEMATE acknowledge that, in the event of any third party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’s intellectual property rights, as between RESCUEMATE and Apple, RESCUEMATE, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.
You and RESCUEMATE acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries relating to your license of the App Store Sourced Application, and that, upon your acceptance of these User Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the rights under these User Terms as related to your license of the App Store Sourced Application against you as a third party beneficiary thereof.
Without limiting any other provisions of these User Terms, you must comply with all applicable third party terms of agreement when using the App Store Sourced Application.
15. Third Party Interactions.
During the use of the RESCUEMATE Service, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. These links take you off the RESCUEMATE Service and are beyond RESCUEMATE’s control.
16. Termination of the Agreement.
The agreement between RESCUEMATE and you embodied by these User Terms may be terminated at any time.
If you wish to terminate the Agreement, you must permanently delete the RESCUEMATE mobile application installed on your smart phone, thus disabling your use of the RESCUEMATE Service.
RESCUEMATE is entitled to terminate the Agreement at any time and with immediate effect (by disabling your use of the RESCUEMATE Service). RESCUEMATE is not obliged to give notice of the termination of the Agreement in advance. After termination RESCUEMATE will give notice thereof if required by these User Terms.
17. Invalidity of one or more provisions.
If any provision of these User Terms should be held to be unenforceable or invalid for any reason, then such provision or portion thereof shall be modified or deleted in such manner as to render these User Terms (as modified) legal and enforceable to the maximum extent permitted under applicable laws.
18. Modification of the Service and User Terms.
RESCUEMATE may change these User Terms and will post the modified terms (which shall then become the agreement between you and RESCUEMATE) with the new effective date listed above. RESCUEMATE will also give you prior notice that the User Terms have been changed using the contact information provided by you. Therefore, you agree to keep your account information up-to-date. RESCUEMATE also encourages you to check the terms of these User Terms from time to time to see if they have been updated. If you do not agree to the modified User Terms, your sole recourse is to stop using the RESCUEMATE Services. Your continued use of the RESCUEMATE Services after the date the modified User Terms are posted will constitute your acceptance of the modified User Terms.
RESCUEMATE may give notice by means of a general notice on the RESCUEMATE Service or mobile application, or by electronic mail to your email address on record in RESCUEMATE’s account information, or by written communication sent by regular mail to your address on record in RESCUEMATE’s account information.
You may not assign your rights under these User Terms without prior written approval of RESCUEMATE.
21. Applicable law and Dispute Resolution.
The User Terms and the resolution of any dispute related to these User Terms will be governed and interpreted by and under the laws of the State of California, without giving effect to any conflicts of laws principles that require the application of the law of a different state.
You and RESCUEMATE agree to resolve any disputes between us in accordance with this Section 21. If you believe that RESCUEMATE has not adhered to the User Terms or you have any dispute with RESCUEMATE, please contact RESCUEMATE using the contact information provided below. We will do our best to address your concerns and each party agrees to attempt to resolve any disputes with the other amicably.
Except as provided herein, you and RESCUEMATE agree that we will resolve any disputes between us that we cannot resolve as provided above through binding and final arbitration instead of through court proceedings. All such controversies, claims, counterclaims, or other disputes arising between you and RESCUEMATE relating to the RESCUEMATE Services or these User Terms (each a “Claim”) shall be submitted for binding arbitration in accordance with the rules of the American Arbitration Association (“AAA”). If AAA is not available to arbitrate, the parties shall agree to select an available alternative dispute resolution provider (“ADR Provider”) and the rules of such provider shall govern all aspects of the arbitration. The arbitration will be heard and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs, documents, or other evidence submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
For any claim where the total amount of the award sought is £10,000 or less, the AAA (or ADR Provider, if applicable), you and RESCUEMATE must abide by the following rules: (a) the arbitration will be conducted solely based on written submissions; and (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. If the claim exceeds £10,000, the right to a hearing will be determined by the AAA (or ADR Provider, if applicable) rules, and the hearing (if any) will be held in a location reasonably convenient to both parties unless the parties agree otherwise on a specific location.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, RESCUEMATE will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you from seeking action by federal, state, or local government agencies. You and RESCUEMATE also have the right to bring qualifying claims in small claims court. In addition, you and RESCUEMATE retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these User Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these User Terms.
Neither you nor RESCUEMATE may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or RESCUEMATE’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section 21 is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section 21 shall continue in full force and effect. No waiver of any provision of this Section 21 will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of this User Terms. This Section 21 will survive the termination of this User Terms or your relationship with RESCUEMATE.
HIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION OR TO HAVE A TRIAL BY JURY, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM AND THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES OR THE RULES OF AN ADR PROVIDER.
22. Job Acceptance
Once your request for a recovery agent has been accepted on the Rescue Mate app, you will be charged the full amount for your job. This is a non-refundable amount once it’s been accepted as this means that a recovery agent is already on the way to you.
22.5 Service Disputes
(a) Once tyre fitting your job has been placed and paid for and either a budget, Mid Range or premium tyre has been selected any discrepancies in terms of actual brand being fitted must be highlighted at the time the agent is at site or within 24 hours from date of fitting. Claims made after will not be accepted. If an agent has wrongly fitted a tyre from a tyre bracket you didn’t select and you make us aware within 24 hours will refund you the difference in price between brackets.
(b) Once the job is completed by a Rescuemate Affiliate all disputes are to be conducted between the customer (yourself) and the Rescuemate partner. When the job is signed on the agent smart app you (the customer) are agreeing to the successfully completed work by the Rescuemate Affiliate.
23. Contact Us.
If you have any questions about the User Terms of the RESCUEMATE Service, please contact us at:
24. English Text.
The English text of these User Terms constitutes the sole authentic text. In the event of any discrepancy between the English text and a translation into a foreign language, the English text shall prevail.